Your OMMO user account (name, email, role, login history).
Storefront data ingested from Salla, Zid, or POS systems (orders, customers, products, inventory).
Ad-platform data ingested from Meta, Google, TikTok, or Snapchat (campaigns, spend, conversions).
Cookies set by the OMMO frontend.
Email privacy@ommoco.com from the same address registered to your OMMO account.
In the subject line, write "Data deletion request" and include the workspace name plus the scope you want deleted (everything, or a specific platform).
We confirm receipt within one business day and complete deletion within 30 days.
Billing records we must keep by law are retained for the required period.
Activity and security logs are kept while your workspace exists and are deleted with it on request. Database backups held by our provider expire on its retention schedule.
Deleting your data from OMMO does NOT delete it from Meta, Google, TikTok, Snapchat, Salla, or any connected platform.
To remove your data from those platforms you need to contact each one directly (Meta: settings.facebook.com, Google: myaccount.google.com, TikTok / Snap: account settings).
OMMO only stops ingesting new data from a source once you disconnect that source.
Email: privacy@ommoco.com
Customer service: cs@ommoco.com
We reply within one business day.